Complaints about us
If you’re unhappy with anything on our site or how we’ve presented our services or partners, you can raise a complaint by emailing us at team@youngcardriver.com.
We’ll acknowledge your complaint within 2 working days and aim to resolve it within 5 working days.
What can you complain about?
- Unclear or misleading content — if anything on our site feels inaccurate or confusing
- How a promotion or partner offer was described
- Concerns about bias or lack of transparency
- Issues with how we introduce you to a finance or insurance partner
Not satisfied with our response?
If your complaint relates to a regulated activity and you’re not happy with how we’ve responded, you may be able to escalate it to the Financial Ombudsman Service:
- Email: complaint.info@financial-ombudsman.org.uk
- Website: financial-ombudsman.org.uk
Complaints about our partners
If your complaint relates to a finance or insurance firm we’ve introduced you to, such as CarFinance 247 or Quotezone, you’ll need to raise it with them directly. They are responsible for handling all quotes, applications, and customer service after we make the introduction.
Not sure who to contact? If your quote, policy, or finance application came through one of our partners, you’ll usually find their contact details in your quote email or confirmation. If you’re still unsure, get in touch with us and we’ll help point you in the right direction.
Regulatory responsibilities
Young Car Driver is a trading name of Autedia Limited. We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number 948436. You can check this on the FCA Financial Services Register.
While we have permission to act as a credit broker, we currently operate only as an Introducer. That means we connect you with trusted partners, like CarFinance 247 and Quotezone, who handle all quotes, applications, and agreements directly.