Customer care & complaints

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1.1 These Complaints are updated from time to time and was last updated on the 21/08/2018.

1.2 We’re committed to providing you with the best possible products and services, but sometimes we know that things go wrong. If you’re not happy or feel the need to make a complaint; you can reach us by any of the following ways.

By post:
The Customer Care Manager
Autedia Limited
19 Whitehill Close

By email:

1.3 Autedia Limited is an appointed representative of Financial Compliance Limited which is authorised and regulated by the Financial Conduct Authority.

1.4 We undertake to provide the highest standard of service while acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then, please let us know, in writing, by phone or email, and we will seek to resolve your complaint promptly.

1.5 If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. To contact the Financial Ombudsman Service, you should contact them as follows: